Outgoing Complaint Callback
This callback is given when a customer complaint is resolved.
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Parameter
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Description
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adjAmount (optional)
| Amount of the transaction sent by NPCI.
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adjCode
| Reason Code for complaint sent by NPCI.
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adjFlag (optional)
| Reason flag for complaint sent by NPCI.
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reqAdjAmount
| Complaint raised for this amount
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reqAdjCode
| Complaint raised for Reason Code under AdjFlag
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reqAdjFlag
| Flag raised for complaint
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crn (optional)
| Complaint reference number returned by NPCI.
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currCycle (optional)
| Describes transaction belongs to current cycle or not.
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customerMobileNumber
| Customer mobile number as per device binding.
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gatewayComplaintId
| Complaint id returned by gateway.
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gatewayReferenceId
| Reference id returned by the gateway.
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gatewayResponseCode
| Response code returned by gateway.
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gatewayResponseMessage
| Response message for code returned by gateway.
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gatewayResponseStatus
| Response status returned by gateway - ["CLOSED","FAILURE"].
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merchantChannelId
| Unique id for the merchant channel as passed in request headers.
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merchantCustomerId (optional)
| Merchant generated unique profile id for customer as passed in the request.
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merchantId
| Unique id for the merchant as passed in request headers.
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originalGatewayTransactionId
| Original UPI request id returned by gateway of the transaction
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originalTransactionTimestamp
| Timestamp of the original transaction
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orgSettRespCode (optional)
| OriginalRespCode in the transaction
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payeeVpa (optional)
| Vpa of the payee to whom money is being sent.
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payerVpa (optional)
| VPA of the customer to be used for payment.
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remarks (optional)
| remarks on Complaint.
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transactionAmount
| The total amount for which original transaction was performed.
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type
| Event type of the callback - CUSTOMER_COMPLAINT_RESOLVED
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payerAcType
| Payer bank account type
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payerIfsc
| Ifsc code of the payer bank account
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